Information Collection
We may collect information directly from you, including personal information such as your name, email address, shipping/billing address, phone number, credit card number, and other personally identifiable information, when you visit our Site, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. You can choose not to provide certain information, but then you may not be able to take advantage of certain features. We maintain a record of your product interests and the purchases you make online or by phone. We may combine all of this information with information about you that we acquire from our joint marketing partners, and from unrelated third parties.
We also may collect information automatically when you visit the Site. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history; the full Uniform Resource Locator (URL) clickstream to, through, and from the Site, including date and time; cookie number; and products you searched for or viewed. We may also use browser data on certain parts of our Site, for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Please note that any comments, feedback, suggestions, ideas, and other submissions that you disclose, submit or offer to us in connection with your use of this Site (collectively "Comments"), are subject to our Terms of Use, which explain how we may use and disclose such Comments and/or information about your demographics and use of the Site.
Information Use
We may use your personal information about you to operate the Site and to deliver the content and services you request. In addition, we may use personal information about you for other lawful purposes, including to:
Process and fulfill your order, including to send you emails to confirm your order status and shipment;
Respond to requests, Comments, or questions, and to provide customer support;
Communicate with you, such as by sending you information about our products, services, and promotions;
If you are an existing customer of products (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar products or services, where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. Learn more about your shopping preferences, to help personalize and improve your online experience;
Improve the Site and other products and services we may offer;
Monitor and analyze Site usage, trends, and statistics;
Provide to select reputable marketing consultants whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. We may disclose your name, email address and postal address so that the marketing consultants can help us maintain and analyze our data and allow us to mail our catalogs and market more efficiently;
Protect the security and integrity of the Site, prevent fraudulent transactions, illegal use, violations of our Terms of Use, or other misuse, and monitor against threats;
Comply with legal requirements, industry standards, and our policies;
For any other purpose, we may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
Data Analytics
Our Site uses "cookies", which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our Site and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For example, we may use cookies to remember the items in your shopping cart, store your preferences, and recognize you when you return to our Site, track your orders, and monitor and maintain information about your use of our Site.
You may be able to set your browser to not accept cookies, or to notify you when you are sent a cookie so that you may decide whether or not to accept it. If you do not accept cookies, however, you may not be able to access your account information or make purchases on the Site.
This Site uses third-party web analytics services such as Google Analytics to help us analyze how visitors use the Site.
Information about your use of the Site and other websites may be collected across time and services, and used for various purposes such as to associate different devices you use, and to deliver relevant and retargeted content, including interest-based advertising.
Information Sharing
We do not sell or rent your information, except as is described in this Notice. We may permit our agents, vendors, consultants, and other service providers to access information collected through the Site to carry out work on our behalf. For example, we may share your information with our service providers who help us to fulfill customer orders, send communications i.e. catalog mailings, or conduct surveys. We do not authorize these service providers to make any other use or disclosure of your information.
In the event of a sale, merger, or other transfer of our assets, personal information and other information we have collected as described in this Notice may be among the transferred business assets, or may be shared with third parties as part of the transaction or negotiation.
We may release your information if required to do so by law, or if we believe that such action is necessary to comply with any law, or to respond to a court order, subpoena, or search warrant. We also reserve the right to disclose personally identifiable information as appropriate or necessary to enforce our Terms of Use, take precautions against liability, to investigate and defend ourselves against third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Site, or to protect anyone's rights, property, or personal safety.
Security
Although the security of information transmitted via the Internet cannot be guaranteed, we strive to provide you with a safe and convenient shopping experience. We have implemented appropriate safeguards to protect the security and privacy of personal information we obtain through the Site. For example, when you enter your personal information on our Site, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Links to Other Websites
For your convenience and information, this Site may contain links to other websites that may have privacy policies that differ from our own. We are not responsible for the content, privacy practices, advertising, or products of any linked site that we do not control. We recommend that you review the privacy policy of any site that you access through this Site.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, including the following:
Identity and Contact Data from publicly available sources;
Contact, Payment and Transaction Data from payment processor and fraud detection and prevention companies;
Identity and/or Contact Data from friends or people you know and who have asked us to contact you;
Technical Data from analytics providers like Google;
Technical Data from search information providers;
Identity, Contact, Profile, Usage, User Content, and/or Friends Data from social media channels like Facebook, Instagram, Pinterest, and Twitter.
Identity, Contact, Profile, and/or Usage Data from advertising networks and marketing lists; and
Your Choices
You may review and change certain personal information we collect, such as your name and contact information. To access your information, simply sign in to your account using your email address and password, and you will be able to edit your personal information. To protect your privacy and security, we take reasonable steps (such as requesting a password) to verify your identity before granting your profile access to make corrections. You are responsible for maintaining the secrecy of your password and account information at all times.
You may opt out of receiving catalog mailings from us by submitting your request at this link. Due to catalog production schedules, it may take up to 3 catalog delivery cycles to be removed from catalog distribution. You may opt out of receiving promotional email communications from us by following the instructions provided in those communications or by visiting this link. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as emails regarding your orders and other business transactions with us.
As discussed above, many web browsers include options that allow users to disable existing cookies or stop accepting new cookies. Please note that if you disable cookies certain features of this Site may not work properly, and disabling cookies may invalidate opt outs that rely on cookies to function. From time to time, we may rent names from respected third-party direct mail companies to send our catalogs to.
Children's Privacy
The site is not designed to attract children, and is not directed at, or intended for use by, children under the age of 13. In accordance with the Children's Online Privacy Protection Act ("COPPA"), we do not request or collect any personally identifiable information ("PII") from anyone who we know to be under the age of 13, nor do we knowingly sell or ship any items ordered through this Website directly to anyone under the age of 13. If you are under the age of 13, you should not register with, order or purchase from, or provide information. If we become aware that a user of our Website is under the age of 13 and has provided an online registration or other PII without prior verifiable parental consent, we will take all commercially reasonable steps to delete such information from our files and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law).
Information Disclosure and Transfer
We do not sell, rent, or share your information, except as is described in this Privacy Policy. We may share and disclose to our affiliates, agents, vendors, consultants, and other service providers information collected through the Site to carry out work on our behalf. This may require a transfer of your personal data to countries outside the country in which we originally collected the information. Those countries may not have the same data protection laws. If such personal information is transferred to other countries, we will protect that information as described in this Privacy Policy.
For example, we may share your information with our service providers and affiliates who help us to fulfill customer orders, send communications, or conduct surveys. We do not authorize these service providers to make any other use or disclosure of your information. Such third parties shall respect contractual obligations that oblige them to maintain the confidentiality of all information and use it only for purposes related to carrying out work on our behalf.
In the event of a sale, merger, or other transfer of our assets, personal information and other information we have collected as described in this Privacy Policy may be among the transferred business assets, or may be shared with third parties as part of the transaction or negotiation.
We may disclose your information if permitted or required to do so by law, or if we believe that such action is necessary to comply with any law, or to respond to a court order, subpoena, or search warrant. We also reserve the right to disclose personal information as appropriate or necessary to enforce our Terms of Use, take precautions against liability, to investigate and defend ourselves against third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Site, or to protect anyone's rights, property, or personal safety.
Contact Us
If you have questions regarding this Privacy Notice or about our information practices, you may contact us for further help.
